Support #302
Customer can not start Mysql
Status: | Feedback | Start date: | 08/08/2016 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | % Done: | 0% | ||
Category: | database | Spent time: | 19.00 h | |
Target version: | Future |
Description
- Customer is having troubles trying to start a fresh install of Moscore-QM and mysql won't start
History
#1
Updated by Walter Pate over 1 year ago
Customer reported moscore wouldn't start
computer was a levano 100s
computer was erring don't have permissions (customer did try changing windows admin privileges)
uninstalled moscore and cleaned registry, no change
this computer did not appear to have mcafee!
Searching the internet revealed the levano 100s has issues with privileges and solution was to reinstall windows
asked customer to take it to BestBuy to have admin settings reset to normal
Bestbuy did that then new install did same thing then
bestbuy reinstalled windows did not fix issue
Customer requested new computer and got a dell computer
Install did not work
I asked customer to update windows(new computer with factory install) it took a while but did not change error
mysql reports access denied does not have administrative privileges
we searched the computer and it has mcafee installed
aparrently mcafee uses mysql and port 3306
customer says he turned off mcafee but no change
customer needs a solution
#2
Updated by Walter Pate over 1 year ago
- File 1DESKTOP-MAFN8TA.err added
- File 2DESKTOP-MAFN8TA (08-09-16).err added
- File Re other users with administrative privileges and the Levano 100S.eml added
- Status changed from New to In Progress
Customer changed computer to a Dell Inspiron 14-3452 with a Hynix HGB4e hard drive
Mysql still will not start
see the Mysql .err files below
#3
Updated by Walter Pate over 1 year ago
- File Re other users with administrative privileges and the Levano 100S_Now changed to Dell inspiron 14-3452 with Hynex HGB4e drive.eml added
- File msqm_startup.log
added
- File unhandleddebug.log
added
- File error1.PNG added
- File error2.PNG added
- File error3.PNG added
- File update your computer should have .jpg added
- File Now changed to Dell inspiron 14-3452 with Hynex HGB4e drive2.eml added
worked with customer all Thursday night
managed to get splash screen going by adding Moscore-QM and Mysql in the Mcafee managed/Windows 10 firewall rules
Still comes up with EAccessViolation just after spash screen runs
Attached MSQMstartup debug log and unhandled exceptions logfile
after customer signed off I searched the Dell computer model and sent customer a list of Dell computer updates that they should make sure are installed
#4
Updated by Walter Pate over 1 year ago
- Assignee changed from Jamie Pate to Walter Pate
Customer called for instructions on updating Bios and other computer updates
I referred him to the Dell website.
also sent him link to EAccessViolations description
http://www.ehow.com/about_6113547_eaccess-violation_.html
#5
Updated by Walter Pate over 1 year ago
- Tracker changed from Bug to Support
- Status changed from In Progress to Resolved
IT WORKS!!!!!!!!!!!!
AWESOME! and just in time for the race this weekend... it is asking for club code and license code... can you please make sure Dan and Suzanne have these.
Thanks so much for your help and now you have links to provide other windows 10 users
#6
Updated by Walter Pate 9 months ago
- Status changed from Resolved to Feedback
awaiting customer feedback, and leaving this up for customer reference