Support #302

Customer can not start Mysql

Added by Walter Pate about 2 years ago. Updated about 1 year ago.

Status:FeedbackStart date:08/08/2016
Priority:HighDue date:
Assignee:Walter Pate% Done:

0%

Category:databaseSpent time:19.00 h
Target version:Future

Description

  1. Customer is having troubles trying to start a fresh install of Moscore-QM and mysql won't start

1DESKTOP-MAFN8TA.err (10 KB) Walter Pate, 08/09/2016 06:45 PM

2DESKTOP-MAFN8TA (08-09-16).err (330 Bytes) Walter Pate, 08/09/2016 06:45 PM

Re other users with administrative privileges and the Levano 100S.eml (13.2 KB) Walter Pate, 08/09/2016 06:45 PM

Re other users with administrative privileges and the Levano 100S_Now changed to Dell inspiron 14-3452 with Hynex HGB4e drive.eml - early email (504 KB) Walter Pate, 08/13/2016 04:58 PM

unhandleddebug.log Magnifier - unhandled exceptions (3.09 KB) Walter Pate, 08/13/2016 05:02 PM

msqm_startup.log Magnifier - Startup log (5.71 KB) Walter Pate, 08/13/2016 05:02 PM

error2.PNG - errors customer received2 (8.34 KB) Walter Pate, 08/13/2016 05:03 PM

error1.PNG - errors customer received1 (344 KB) Walter Pate, 08/13/2016 05:03 PM

error3.PNG - errors customer received3 (7.74 KB) Walter Pate, 08/13/2016 05:03 PM

update your computer should have .jpg - list of Dell updates for customers computer model (128 KB) Walter Pate, 08/13/2016 05:07 PM

Now changed to Dell inspiron 14-3452 with Hynex HGB4e drive2.eml - email with links to bios updates and other updates sent to customer (197 KB) Walter Pate, 08/13/2016 05:08 PM

History

#1 Updated by Walter Pate about 2 years ago

Customer reported moscore wouldn't start
computer was a levano 100s
computer was erring don't have permissions (customer did try changing windows admin privileges)
uninstalled moscore and cleaned registry, no change
this computer did not appear to have mcafee!
Searching the internet revealed the levano 100s has issues with privileges and solution was to reinstall windows
asked customer to take it to BestBuy to have admin settings reset to normal
Bestbuy did that then new install did same thing then
bestbuy reinstalled windows did not fix issue
Customer requested new computer and got a dell computer
Install did not work
I asked customer to update windows(new computer with factory install) it took a while but did not change error
mysql reports access denied does not have administrative privileges
we searched the computer and it has mcafee installed
aparrently mcafee uses mysql and port 3306
customer says he turned off mcafee but no change
customer needs a solution

#2 Updated by Walter Pate about 2 years ago

Customer changed computer to a Dell Inspiron 14-3452 with a Hynix HGB4e hard drive
Mysql still will not start
see the Mysql .err files below

#3 Updated by Walter Pate about 2 years ago

worked with customer all Thursday night
managed to get splash screen going by adding Moscore-QM and Mysql in the Mcafee managed/Windows 10 firewall rules
Still comes up with EAccessViolation just after spash screen runs
Attached MSQMstartup debug log and unhandled exceptions logfile

after customer signed off I searched the Dell computer model and sent customer a list of Dell computer updates that they should make sure are installed

#4 Updated by Walter Pate about 2 years ago

  • Assignee changed from Jamie Pate to Walter Pate

Customer called for instructions on updating Bios and other computer updates
I referred him to the Dell website.
also sent him link to EAccessViolations description
http://www.ehow.com/about_6113547_eaccess-violation_.html

#5 Updated by Walter Pate about 2 years ago

  • Tracker changed from Bug to Support
  • Status changed from In Progress to Resolved

IT WORKS!!!!!!!!!!!!
AWESOME! and just in time for the race this weekend... it is asking for club code and license code... can you please make sure Dan and Suzanne have these.
Thanks so much for your help and now you have links to provide other windows 10 users

#6 Updated by Walter Pate about 1 year ago

  • Status changed from Resolved to Feedback

awaiting customer feedback, and leaving this up for customer reference

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