Moscore_QM crashes on startup on windows 7
|Assignee:||Jamie Pate||% Done:|
|Category:||Beta Version||Spent time:||4.00 h|
|Target version:||Customer needs to fix|
Portland installed Moscore-QM on their windows 7 computer and now it gets an access violation when they try to restart it
#1 Updated by Walter Pate 6 months ago
Customers Report...Good evening,
The desktop computer will not even open moscore, the turning wheel never even come up.
The message that I get when I try to open is EAcessviolation access violation at 004B09B8in module ‘moscore_qm.exe’ read off address 00000030
Please try again. If it happens again contact moscore. End report
I talked to Jennifer on the phone, they are running on windows 7. They checked their printer settings, I don't think Windows updated the printer drivers there. I had them try to do a repair, and it did not fix it. I suggested that they bring it up to the WQMA grands where I can maybe have a look at it. Maybe you can teamviewer it and run your debug program Jamie
#2 Updated by Walter Pate 5 months ago
- Status changed from New to Closed
- Target version set to Customer needs to fix
I looked over the Portland computer and could not find any obvious reason why their install did not work.
I uninstalled Moscore-QM and all its components, then cleaned out references to Moscore and MySql in the registry and then reinstalled Moscore-Qm without any issues. I can not find any reason why their Moscore-QM install was corrupted!
No additional feedback from customer