Bug #350

Moscore_QM crashes on startup on windows 7

Added by Walter Pate about 1 year ago. Updated 12 months ago.

Status:ClosedStart date:07/15/2017
Priority:NormalDue date:
Assignee:Jamie Pate% Done:

0%

Category:Beta VersionSpent time:4.00 h
Target version:Customer needs to fix

Description

Portland installed Moscore-QM on their windows 7 computer and now it gets an access violation when they try to restart it

History

#1 Updated by Walter Pate about 1 year ago

Customers Report...Good evening,

The desktop computer will not even open moscore, the turning wheel never even come up.

The message that I get when I try to open is EAcessviolation access violation at 004B09B8in module ‘moscore_qm.exe’ read off address 00000030

Please try again. If it happens again contact moscore. End report

I talked to Jennifer on the phone, they are running on windows 7. They checked their printer settings, I don't think Windows updated the printer drivers there. I had them try to do a repair, and it did not fix it. I suggested that they bring it up to the WQMA grands where I can maybe have a look at it. Maybe you can teamviewer it and run your debug program Jamie

#2 Updated by Walter Pate 12 months ago

  • Status changed from New to Closed
  • Target version set to Customer needs to fix

I looked over the Portland computer and could not find any obvious reason why their install did not work.
I uninstalled Moscore-QM and all its components, then cleaned out references to Moscore and MySql in the registry and then reinstalled Moscore-Qm without any issues. I can not find any reason why their Moscore-QM install was corrupted!

No additional feedback from customer

Also available in: Atom PDF