Support #368

Customer called and wanted to now why we have a subscription fee

Added by Walter Pate 5 months ago. Updated 5 months ago.

Status:FeedbackStart date:03/22/2018
Priority:NormalDue date:
Assignee:Walter Pate% Done:

0%

Category:generalSpent time:1.00 h
Target version:-

Description

A customer called and questioned why we charge a subscription fee

Readme.doc (109 KB) Walter Pate, 03/22/2018 03:38 AM

History

#1 Updated by Walter Pate 5 months ago

  • File Readme.doc added
  • Status changed from New to Feedback
  • Target version deleted (Customer needs to fix)

I called the Eastern QMA customer and explained that we frequently send out new updates to Moscore-QM based on customer needs , crate new features and address bug fixes that have been reported to us as time progresses.
I mentioned to the customer that I will be on a road trip in her area in April and would make an effort to stop by her track and have a meet and greet with the users to help them thru some issues that they may be having( not a full training session)
I sent the customer a copy of out Readme file that documents our update history... see attached doc with updates to version 1.3.50
New recent custom features that we have tested and added added is the Moscore_QM Web Scoreboard. MyLaps X2 Decoder and Media Resources Video Scoreboard Support
If we acquire more users, we can forsee the subscription prices possibly coming down!

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