Support #369

Customer needs support to connect to New Media Resources Web based Scoreboard

Added by Walter Pate 2 months ago. Updated 2 months ago.

Status:In ProgressStart date:03/22/2018
Priority:NormalDue date:
Assignee:Walter Pate% Done:

0%

Category:Score boardSpent time:3.50 h
Target version:-

Description

Terre Haute now has their new scoreboard working but has not been able to get Moscore-QM to display the race data on the scoreboard using web scoreboard

scoreboard_test4.zip (1.39 MB) Walter Pate, 03/22/2018 03:58 AM

History

#1 Updated by Walter Pate 2 months ago

I connected with the customer computer in Terre haute to analyze the issue.
The customer was not on site at the time but I did spend time with him on the phone while I setup Team Viewer and our Mosco.Slack.com channel on that computer
When testing their device I observed that they did not seem to have all the menu items that I had when we did remote bench tests with the scoreboard in Toronto
I reviewed tha software that was on my conmputer and noted the two versions were definately different.
I was downloading my copy of Program Data/Mosco/Moscore-Qm/scoreboard onto his computer when Jamie reminded me of the scoreboard_test4.zip file that we ugraded to when we were testing with Toronto.
This update never made it to the 1.3.50 Moscore-QM update yet.
Once I installed the zip file in the Program Data directory and extracted it to the scoreboard directory, the Terre Haute web browser displayed the scoreboard image as designed.
Because the user was not onsite we will standby and await feedback when he is onsite and turns on the scoreboard

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