Support #399

Customer does not think race results are displaying correctly ( Little T Connecticut)

Added by Walter Pate 5 months ago. Updated 5 months ago.

Status:In ProgressStart date:07/21/2019
Priority:NormalDue date:
Assignee:Walter Pate% Done:

0%

Category:Race editorSpent time:1.50 h
Target version:Customer needs to fix

Description

Little T called and said they are having issues with the race results

issue 398 unknown races table.JPG (637 KB) Walter Pate, 07/21/2019 11:10 PM

issue 398 where to change the race setting.JPG (265 KB) Walter Pate, 07/21/2019 11:22 PM


Related issues

Copied from Bug #398: Customer getting Unknown Table Races error In Progress 07/21/2019

History

#1 Updated by Walter Pate 5 months ago

  • Copied from Bug #398: Customer getting Unknown Table Races error added

#2 Updated by Walter Pate 5 months ago

  • Tracker changed from Bug to Support
  • Subject changed from Customer does not think race results are displaying correctly to Customer does not think race results are displaying correctly ( Little T Connecticut)
  • Status changed from New to In Progress

I asked the customer to do a repair all tables
describe the edit races results page ...could not print
do a print from Print Forms/Results/Race Results.... computer locked up
do a backup.... could not do backup
The computer they were using wasn't responding well and locked up. I suggested that they try a TeamViewer session
they had issues setting that up.
She said that she would take the computer home , do the ovedue Windows updates then call us to setup a teamviewer connection to analyze their database

#3 Updated by Walter Pate 5 months ago

The Little T acquired a computer tech to refurbish or replace the clubs exsisting computers.
Standing by to assist him if needed

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