Support #403

Region 9 customer did a windows update then Moscore-QM would not print

Added by Walter Pate 2 months ago. Updated 2 months ago.

Status:FeedbackStart date:09/10/2019
Priority:NormalDue date:
Assignee:Walter Pate% Done:

0%

Category:Print outsSpent time:1.00 h
Target version:Customer needs to fix

Description

Hi Walter,

We at not able to print from Moscore. We have reinstalled the printer and drivers with no success. I am able to print documents from the Internet.

This happened last race weekend. When I shut down the computer on Saturday, Windows did an update. We had troubles printing throughout the day on Sunday. We tried a couple things and was able to get thru the day but at the end of the day, we could no longer print from
Moscore. We have to save all files to PDF and then print.

Our next race day is Sunday, sept 15. Are you able to help me with this? is there an easy fix you can walk me thru?

Thanks.

Nadine
LQMa Tower Head
604-308-6856

History

#1 Updated by Walter Pate 2 months ago

We have observed at times Third party software updates have caused intruptions in Moscore-QM printing properly.
When researched it was found that the third party update changed settings in the Windows registry and altered Moscore-QM's ability to print.
Users typically try to update or reinstall their printer driver which can make Windows point to another printer of the same name as the default printer.
Moscore users that experiance this issue should open the Moscore-QM printer settings and look for the newer printer that was assigned in Windows
Make that printer the default printer for Moscore-QM

#2 Updated by Walter Pate 2 months ago

  • Status changed from New to Feedback

Changed Status from New to Awaiting feedback

Also available in: Atom PDF