Support #405

Little T scoreboard not showing correct output after replacing controller in HDD scoreboard

Added by Walter Pate about 2 months ago. Updated about 2 months ago.

Status:FeedbackStart date:09/23/2019
Priority:NormalDue date:
Assignee:Walter Pate% Done:

0%

Category:Score boardSpent time:5.00 h
Target version:Customer needs to fix

Description

tom called from Little T in Thompson Connecticut because his scoreboard was showing irratic data after replacing motherboard.
Controller was replaced because of a lightning hit.
Scoreboard is Media resources H21

little T Test.vmg - test message (847 Bytes) Walter Pate, 09/23/2019 03:29 AM

Welcome to Little T.ved - Club intro (101 KB) Walter Pate, 09/23/2019 03:29 AM

sample schedule.vsf - sample schedule (309 KB) Walter Pate, 09/23/2019 03:29 AM

Moscore-QM.vmg - Moscore qm message (336 Bytes) Walter Pate, 09/23/2019 03:31 AM

History

#1 Updated by Walter Pate about 2 months ago

Working with Tom Adamik, the new system admin at Little T.
We went over the Moscore-QM settings and everything seemed to be set correctly
Media Resources Support access seemed to be filtered so customer could not contact them on the weekend so Tom tried M.O.S.Co. for support
I opened my copy of Media Resources Vision Suite and went over some settings in the MR software.
We discovered that windows was reporting some dll files were missing on my copy of Vision Suite and required to be reinstalled
Tom Observed that his Vision suite shared a similar error
Tom was no longer at the scoreboard terminal and said he would make arrangements with Media Resource support team in the upcoming week.
In the meantime I provided Tom with some message files to put on his computer in the C:\HDD\Messages directory . He can try to send these files to the display when they are sucsessful in getting the scoreboard to work.
Awaiting feedback from Tom

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